top of page

Terms and Conditions

Acceptance of the Terms​

By accessing and using the website https://www.experimentalphotofestival.com/ (hereinafter, “the Site”), you agree to be bound by these Terms and Conditions (hereinafter, “T&C”). If you do not agree with these T&C, we ask that you do not use the Site.

 

Information about the Site​

The Site is operated by the Experimental Photo Festival (hereinafter, “we” or “our”). Through the Site, users can purchase tickets for our events and receive information about participation in them.

 

User Registration​

To access certain features of the Site, you may need to register and create an account. By registering, you agree to provide accurate and complete information. It is your responsibility to maintain the confidentiality of your password and to limit access to your account.

 

Purchase of Products and Services​

  • Purchase Process: By purchasing tickets through the Site, you agree to pay the total price of the selected tickets, products, or services, including applicable taxes and fees.

  • Purchase Confirmation: Upon completing the purchase, you will receive a confirmation email containing your order number and the details of your purchase.

 

Participation in Events​

  • Behavior: All participants are expected to behave in a professional and respectful manner during the event. We reserve the right to expel anyone who does not comply with this standard.

 

Intellectual Property​

All content on the Site, including text, graphics, logos, images, and software, is protected by copyright and other intellectual property laws. No content may be reproduced, distributed, or modified without our prior written consent.

 

Limitation of Liability​

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Site or from the purchase of tickets.

 

Modifications of the Terms and Conditions​

We reserve the right to modify these T&C at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after the posting of modifications constitutes your acceptance of the revised T&C.

 

Governing Law​

These T&C shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law principles.

 

Refund Policy​

The Experimental Photo Festival (hereinafter, “we” or “our”) is committed to providing a transparent and fair service regarding ticket purchases for our events. This Refund Policy describes your rights and our obligations under applicable legislation in the European Union.

 

Right of Withdrawal​

In accordance with Directive 2011/83/EU on consumer rights, you have the right to withdraw from your purchase without justification within 14 calendar days from the date of receipt of the ticket. To exercise this right, you must notify us of your decision via email at experimentalphotofestival@gmail.com.

 

Exceptions to the Right of Withdrawal​

Please note that the right of withdrawal does not apply in the following cases:

  • If the event has begun or been completed during the withdrawal period.

  • If you have purchased tickets for an event that will take place on a specific date, your right of withdrawal will cease once the event has started.

 

Refund Request Process​

If you wish to request a refund, you must follow these steps:

  1. Send us an email at experimentalphotofestival@gmail.com with the subject “Refund Request” and provide the following information:

    • Full name

    • Order number

    • Reason for the refund request

  2. We will evaluate your request and inform you of its status within 14 business days.

 

Deductible Expenses from the Refund​

In the event that your refund request is approved, the following expenses will be deducted from the amount to be refunded:

  • Taxes: Non-recoverable taxes according to applicable tax legislation.

  • Bank Fees: Any fees we have paid to banking entities during the initial transaction will be deducted.

  • Online Platform Fees: If the purchase was made through an online payment platform, the corresponding platform fees will also be deducted.

 

Refund Processing Time​

Approved refunds will be processed within 30 days from the approval of the request. You will receive the refund through the same payment method used for the original purchase, minus the aforementioned deducted expenses.

 

Changes to the Refund Policy​

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is recommended th at you periodically review this policy to stay informed of any changes.

 

Contact​

If you have any questions or concerns regarding our refund policy or the terms and conditions, please do not hesitate to contact us at:

 

For more information, refer to: Directive 2011/83/EU of the European Parliament and of the Council, of October 25, 2011, on consumer rights.

bottom of page